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Returns & Product Care

Return & Exchange Policy

ONA stands behind the quality of each of our products by offering an easy return process. We will gladly refund or exchange new, unused merchandise purchased from onabags.com within 30 days of purchase. We’ll send you a shipping label and deduct $10 from your refund to cover return shipping. Please note international orders can be returned / exchanged but the return shipping fees will not be covered by ONA.

To process a return, kindly email us at customercare@onabags.com. Once we receive your return, the processing will take 2-3 weeks. We will send you an email update once the refund has gone through.

Giftcards: The purchase of an ONA gift card is nonrefundable. Please note that purchases made with an ONA gift card can be returned for store credit only.

WARRANTY & REPAIRS

ONA bags and accessories are hand-crafted using the top-quality materials, sourced from the finest purveyors around the globe. All ONA products carry a lifetime warranty, covering all original workmanship and material defects on products purchased directly from our website or one of our authorized retailers. The warranty does not cover damage due to improper care, negligence, misuse, accident, or natural wear and tear that occurs to the product and materials as the bag is used over time. Please note that due to the artisanal production of our collection and the organic nature of our materials, variations in leather and patina on hardware are expected, and are part of what makes every ONA bag so unique.

If you have any questions or concerns regarding your ONA product, please contact customercare@onabags.com.

 

 

ORDER MODIFICATIONS & CANCELLATIONS

Orders cannot be modified after they have been submitted. If you wish to cancel your order please send an email as soon as possible to  customercare@onabags.com. We will make every effort to accommodate your request, however, there may be some instances where we are unable to cancel your order before it ships. If your order has already shipped out, our normal return policy will be in effect. 

Product Care

Leather: Our leather is designed to age gracefully and with the character expected from a designer bag. We recommend using a mild leather cream to maintain the leather’s appearance. To remove surface dirt, simply wipe the leather with a soft damp cloth.

Waxed Canvas: Clean off any visible dust or dirt with a light scrub brush or a damp sponge. Do not apply heavy detergents. To maintain the vibrant finish, reproof periodically with ONA Wax.

International Distributors

If you are a retailer interested in stocking ONA products in a store outside of the United States, please contact the appropriate distributor as listed below. If we do not have a distributor in your territory, and you would like information about becoming a distributor, please contact us at wholesale@onabags.com.

Australia and New Zealand

C.R. Kennedy & Company Pty. Ltd.
Australia
consumer.crkennedy.com.au

C.R. Kennedy & Company Pty. Ltd.
New Zealand
crkennedy.co.nz

Canada

JCL Sales Group Ltd.
Vancouver, BC
Email: sales@jclsalesgroup.com

China and Hong Kong

Shenzhen Hua-chuang-tai Trading Co., Ltd.
(
深圳市华创易有限公司【中国代】)
Address:No 5522, 5/F,
Lou-shang Innovational Park Area, Building 803,
Sungang Zhan-yi Road,
Lou-Hu Disctrict, Shenzhen, China.
Tel: +86 0755 83766323
gphotocn.com

United Kingdom

Johnsons Photopia Ltd.
Hempstalls Lane
Newcastle, Staffs
ST5 0SW
johnsons-photopia.co.uk/

Europe, The Middle East and Africa

Plaber Srl Vicenza, Italy
Tel: +39 0424 809150
Email: info@plaber.com
onabags.eu

Japan

IdeaMix Co., Ltd.
542, Anenishinotoincho, Nakagyoku,
Kyoto, Japan
Tel: +81-75-741-6002
Email: onagbags@ideamix.co.jp
ideamix.co.jp

Singapore

TK Foto
Funan Digitalife Mall, Singapore 179097
Tel: +63-38-5905
tkfoto.com.sg

South Korea

Saeki P&C Co., Ltd
Seoul, Korea
saeki.co.kr

 

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